Pack Perks™, hereinafter referred to as the “Program” is owned and operated by Ruff Wear Inc.
Definitions:
- “Transaction,” includes the detail of purchases made by a customer when ordering online on ruffwear.com and more specifically, the items purchased, quantity, frequency, etc.
- Pack Perks™ includes, but is not limited to, all communications, offers and rewards that a member may receive and earn under this loyalty program.
- “Perks” means points earned by Members in the program through various methods of participation.
- “Member,” means an individual registered in the program whose registration has not been revoked.
- “Reward,” includes, but is not limited to, all privileges, "Perks", accesses or special status, special offers, sweepstakes, one-of-a-kind experiences, exclusive events and advance access to products or gratuities that Members may obtain, earn or apply further to one or more Transactions.
PLEASE READ THESE TERMS AND CONDITIONS OF PARTICIPATION IN PACK PERKS™ CAREFULLY. THE PARTICIPATION IN THIS PROGRAM AND ELECTRONIC ACCEPTANCE OF THE TERMS OF USE CONSTITUTES ACCEPTANCE BY THE MEMBER (OR, IF THE MEMBER IS A MINOR, THE PARENT OR LEGAL GUARDIAN AGREES) OF ALL TERMS AND CONDITIONS OF THE PROGRAM AND THESE RULES.
General
1. Pack Perks is a free loyalty program offered by Ruffwear to its customers located in the U.S. Membership in the Program is limited to individuals only listed in Program under their legal name and is limited to one account per individual. You must be age 18 years or older and a legal resident of the United States to be eligible for Membership. Eligible minors must obtain their parent's or legal guardian's consent prior to participation. "Pro Purchase" customers are not eligible.
2. Members located in the U.S. will be opted into email marketing by joining Pack Perks.
3. No purchase is necessary to become a member.
4. Ruffwear may, subject to the following, alter, limit, or modify its Rewards, status or its terms and conditions, in whole or in part at any time. In the event the terms and conditions, or any aspect of the Program, is restricted, suspended or modified, Ruffwear will provide members advance notice by posting the amended terms and conditions online at ruffwear.com and by sending notice by email. A Member’s continued participation in the Program after modifications are made will constitute their consent to such modifications. Should a Member not approve of a modification, they may withdraw from the Program by unsubscribing in their email.
5. Ruffwear may suspend or terminate the Program at any time. In the event the Program terminates, Ruffwear will provide members advance notice by posting the amended terms and conditions online at ruffwear.com and by sending notice by email. Should the Program be suspended or terminated for any reason whatsoever, Ruffwear will not be liable in any way whatsoever to its Members and will be automatically released from any prejudice caused to Program Members, if applicable, as a result of a suspension, termination, loss of Rewards or other arising from such suspension or termination.
6. Any misuse or fraudulent activity in connection with the Program, including, but not limited to, failure to comply with the terms and conditions of the Program, any suspected illegal, fraudulent use of "Perks" and Rewards may result in cancellation of a Member’s account, disqualification from the Program and cancellation of "Perks", status and Rewards.
Program Membership
7. To join the Program, a customer must become a Member. To enroll, they must fill out the profile’s required fields and accept these terms and conditions.
8. Members who cannot provide a valid email address may not participate in the Program as this field is required when completing the profile. However, a Member may, at their sole discretion, accept or decline to receive promotional communications from Ruffwear and its affiliated partners. To make this choice, they may change their communication preferences at any time in their member profile. Members understand that if they refuse to receive communications from the Program, they accept that this status may exclude them from receiving certain privileges or Rewards related to the Program.
9. A corporation or other legal entity may not become a Member.
10. Only one wallet pass will be issued per Member. Members are responsible for keeping their accounts, personal access codes, wallet passes and the devices they use to access these confidential and secure and must not disclose their personal information or password to anyone. Should any of these be lost, compromised or stolen, the affected Program Member must immediately send an email to bark@ruffwear.com.
11. Should a Program Member suspect the occurrence of fraud, they must immediately inform Ruffwear by sending an email to bark@ruffwear.com and Ruffwear will cancel any "Perks" or rewards that have been fraudulently earned in an account.
12. Ruffwear will not accept any liability for Rewards redeemed by anyone should a Member have failed to previously report the loss or theft of their wallet pass (see reporting procedure above). Members must assume full liability for Rewards used prior to such reporting.
13. Should a Member’s personal information change, they must update their profile by modifying the fields. Ruffwear may not be held liable for any errors or failures related to incorrect information contained in Member profiles.
14. Membership is not transferable.
15. No retroactive credit of "Perks" will be given for purchases made prior to joining the Program.
16. Employees of Ruffwear are not eligible for the Program.
Closing An Inactive Account
17. Should a Member’s account be inactive for twenty-four (24) consecutive months and Ruffwear sends a notice of inactivity to that Member prior to the expiry date, stating exclusively that inactivity will result in the expiration of the Member’s "Perks" and specifying the expiry date, the Member’s account will be closed, access to the account will be revoked, the wallet pass will no longer be usable and all "Perks" and Rewards earned in the account will be cancelled. To maintain an active status and their membership in the Program.
18. Should a Program Member pass away, that Member’s account will be closed and the "Perks" earned in their account will be cancelled as long as Ruffwear’s Customer Service Department is informed.
Earning "Perks"
19. "Perks" are earned on eligible items (after discounts and before taxes and shipping fees) including, but not limited to, items sold in-person and online. No "Perks" will be issued on the purchase of a gift card or on taxes, shipping charges and transaction fees related to an online order. Members can earn "Perks" of the portion of the invoice paid with a gift card. Ruffwear may change the list of eligible items without notice.
20. Members will earn "Perks" equal to 10% USD for every $1.00 USD spent (after discounts and before taxes and shipping fees) on ruffwear.com. The "Perks" earned will appear in the Member profile 32 days after the qualifying Transaction has “Shipped”. "Perks" may appear as “Pending” or not at all prior to this date. Members will receive an email or push notification when your "Perks" balance has been updated.
21. To earn "Perks" when making purchases, Members must be logged in to their account at ruffwear.com or present their wallet pass in store before completing their payments.
22. A member who makes a return of an item will have their "Perks" associated with the original item and transaction withdrawn.
23. Members may not claim or retroactively earn "Perks" on a paid transaction should, for any reason whatsoever, they have forgotten to either present their wallet pass in a store before finalizing payment or log into their account online at ruffwear.com before completing their purchase.
24. Members may earn "Perks", but not guaranteed, by completing non-transactional actions including, but not limited to, fully completing their profile, connecting their social media profiles with their Ruffwear loyalty membership account, and writing product reviews.
25. As part of the Program, Members may receive, subject to obtaining their consent thereto in accordance with applicable laws, promotional offers through which they can earn additional "Perks" for the purchase of certain products or product combinations as determined by Ruffwear. Members may also receive personalized promotions according to their purchases, preferences and profile, in particular. Each personalized promotion is valid only for the account of the Member to whom it is offered, may not be transferred and may have a limited redemption period.
Rewards and Experiences
26. As part of the Program, Members may get exclusive rewards based on their membership status.
27. Each Reward has its own specific conditions of use and validity. For the terms and conditions of use of a Reward, Members must refer to the legal notice accompanying the communications concerning each Reward.
28. Rewards may only be redeemed by the registered, entering Member; Ruffwear will not transfer Rewards to any other individual or Member.
29. Upon completion of the use of a Reward, Program Members release Ruffwear from any liability or claim relating to the redemption and use of the Reward or any loss or prejudice caused by the products or services offered as a Reward.
Status
30. "Perks" earned during a qualifying purchase will expire on the purchase anniversary date each year. If by the end of the following qualifying twelve (12)-month period, a Member has not redeemed their "Perks", the Member will lose qualifying "Perks".
31. All members enjoy a variety of Rewards made available by Ruffwear in its sole discretion from time to time. Rewards may vary by member status and may receive more Rewards than others.
32. "Perks" balance shows the current balance of available "Perks" earned within the qualifying twelve (12)-month reference period. "Perks" balance does not reflect qualifying purchases paid and shipped within the last 32 days. Each qualifying purchase may earn it's own "Perks" with it's own qualifying twelve (12)-month eligibility period.
33. Members understand and accept that the Rewards offered under the Pack Perks™ Program may vary from one Member to another, both in number and value based on status.
Governing Law and Information
40. These Terms and conditions will be governed and interpreted pursuant to the laws of California, notwithstanding any principles of conflicts of law.
41. If you have any questions regarding the Program, you may email Customer Service at bark@ruffwear.com.