Questions?
Check out commonly asked questions on our FAQ’s page.
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Message us
We're available to answer questions during the hours below. Looking for answers after hours? Not to worry, our team will get your message as soon as we are back. We aim to respond in one to two business days, but are often faster!
Monday - Friday, 8 am - 4:30 pm Pacific Time
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Call us
We offer live phone support by appointment. Please note that our scheduler lists appointment times in Pacific Time. At your scheduled time, our team will give you a call, no more waiting on hold!
Calls can be scheduled Monday - Friday, 8 am - 2 pm Pacific Time
Phone: 541-388-1821
Flagship Retail Store
Ruff Wear Inc.
2843 NW Lolo Drive
Bend, OR 97703 USA
Walk-ins are welcome, both humans and leashed dogs.
Monday - Friday 9:00 am - 5:00 pm
Saturday 9:00 am - 3:00 pm
Sunday - Closed
Upcoming Retail Store Closures:
We will be closed on the following dates
October 24th - Employee Appreciation
November 27th - Thanksgiving Day
November 28th - Opting Outside
December 24th - Christmas Eve
December 25th - Christmas Day
International Customers
Looking to gear up your pup outside of the United States? Check out our global partners for international ordering support.