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Our Guarantee


All of our products are rigorously field tested and we proudly guarantee against defects in materials and craftsmanship.

Here at Ruffwear, we’re dedicated to making the best dog gear on the planet. If anything is wrong with your Ruffwear product, we’ll work to make it right.

If you have received a Ruffwear item that you suspect has a defect, please let us know by completing the form below.

Ruffwear will approve claims of product purchased from an Authorized Dealer or through Approved claims will be issued an e-Gift Card for the full replacement value of the product (U.S.) or sent a replacement product (Canada). Our guarantee covers manufacturing and material defects only and does not include damage caused by any of the following:

  • Improper use or misuse of the product
  • Damage caused by chewing, cleaning, disassembly, alterations, or modifications
  • Damage caused by or resulting from normal wear and tear, abuse, or fire
Product Information
Personal Information

If you have any questions while submitting this form, please reach out to our Customer Experience team at or 888-783-3932 for assistance.