Voluntary Product Recall Notice on Ruffwear Leashes with Crux Clip™ Hardware
On March 18, 2021, Ruffwear voluntarily recalled leashes with Crux Clip hardware.
We received some reports of the Crux Clip hardware unclipping during use. This can happen when the clip twists and the leash connection point on a harness or collar leverages the wire gate open, resulting in the dog no longer being connected to the leash.
The following leashes were included in this recall:
- Front Range™ Leash
- Ridgeline™ Leash
- Double Track™ Coupler
- Quick Draw™ Leash
- Switchbak™ Leash
- Omnijore™ System
- Omnijore™ Towline
- Trail Runner™ System
Both versions of the Crux Clip pictured here are included in the recall.
To participate in the recall, fill out the form below and select "Replacement Leash Credit" under Request Type.
You will be asked to include a photo of the Crux Clip cut off of your current leash to prevent further use. Once your recall has been processed, we’ll send you a ruffwear.com e-gift card for the purchase price of your leash.
As of November 3, 2021, Ruffwear has released a new design of the Crux Clip that now features lockable functionality. You can use your e-gift card to replace your leash with one that features the new lockable Crux Clip.
FAQ
What should I do if I purchased my leash with a Crux Clip from a retailer other than ruffwear.com?
The process is the same for leashes purchased online, from retailers, or directly from Ruffwear. Please follow the recall process: fill out the recall form, including a photo of the Crux Clip cut off of your leash to prevent further use. Once your recall has been processed, we’ll send you a ruffwear.com e-gift card for the purchase price of your leash.
What if I have more than one leash with a Crux Clip?
You will need to fill out a separate recall form for each leash you have with a Crux Clip.
I haven’t had any problems with my leash that has a Crux Clip. Can I continue to use it?
We recommend you follow the recall process: fill out the recall form, including a photo of the Crux Clip cut off of your leash to prevent further use. Once your recall has been processed, we’ll send you a ruffwear.com e-gift card for the purchase price of your leash.
If I want to keep my current leash, can I install the new lockable piece onto my existing leash if it has a Crux Clip?
Yes! We intentionally designed the lockable component to be retrofittable to extend the life of the leashes still out there. It takes a bit of elbow grease to install the lock – check out this video to get an idea of what the installation process looks like.
If that's the path you'd like to take, please use the form below. Under Request Type, choose "Self-Install Crux Clip Lock" to have one sent to you, free of charge.
If after watching the video you'd rather have a replacement leash, choose "Leash Replacement Credit" under Request Type. Once your recall has been processed, we’ll send you a ruffwear.com e-gift card for the purchase price of your leash.